Terms & Conditions

1. Scope

These Terms apply to services operated by JobTek, including https://jobtek.com, https://app.jobtek.com, https://support.jobtek.com, https://jobtek.net and its subdomains, JobTek mobile apps, customer portals, web forms, APIs and related hosted services (together, the "JobTek Services"). They also apply when a customer-owned domain displays a JobTek portal, form or related service.

2. Who we are

JobTek Ltd is registered in England and Wales under company number 13646174. Our registered and trading address is 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom. VAT number: GB506247212. Email: info@jobtek.com. Telephone: 020 3357 1776.

3. The JobTek services

JobTek provides business software for managing enquiries, customers, quotes, jobs, bookings, resources, field activity, documents, invoices, payments, customer communications, web forms, customer portals, reporting and supported third-party integrations. The features available to you depend on your plan, permissions, configuration, device and linked services. Your plan and anything expressly agreed in writing determine the service included in your subscription; product pages and Help Centre articles explain how JobTek works.

4. Accounts and your team

You must provide accurate account information and keep it up to date.
You decide who in your business can use JobTek, what each person can access and when their access should be removed.
Credentials must not be shared. You are responsible for activity carried out through your account unless it results from a JobTek security failure.
You must notify JobTek promptly if you suspect unauthorised access or compromised credentials.

5. Plans, trials, fees and tax

Current plans and prices are shown at https://jobtek.com/pricing. Prices shown to UK customers include VAT unless the page expressly says otherwise.
Only plans identified as including a trial come with a free trial. The 30-day JobTek Professional trial does not require a card or other payment method. If you have not added a payment method by the end of the 30 days, the trial ends and your subscription is cancelled. Your account and data are kept.
JobTek subscription payments are processed through Stripe. This is separate from optional Stripe, PayPal or GoCardless connections that a customer may use to collect its own invoice payments.
Subscriptions are billed according to the plan and number of paid users you select. There is no minimum number of users. Equipment, other resources that do not sign in, and customer-portal contacts do not count as paid users. Adding or removing paid users may change future charges.
You may cancel in accordance with the cancellation controls made available to you. Unless otherwise stated, access continues until the end of the paid billing period and partial periods are not refunded.
We may suspend paid features after failed payment and may change plans or prices on reasonable notice.

6. Customer content and instructions

You retain ownership of content entered into JobTek. You grant JobTek the rights needed to host, copy, display, transmit, back up and otherwise process that content to provide, secure and support the JobTek Services. You are responsible for the accuracy, legality and permissions associated with your content, including personal data about employees, contractors, customers and other contacts.

7. Acceptable use

You must comply with the Acceptable Use Policy. JobTek must not be used for unlawful activity, unsolicited bulk messaging, infringement, abusive content, unauthorised access, harmful code, attempts to bypass limits or security controls, or misuse of third-party data and services.

8. Intellectual property

JobTek and its licensors own the software, designs, documentation, trademarks and other materials that make up the JobTek Services. Except for the limited right to use the service during your subscription, no intellectual-property rights are transferred to you. You may not copy, resell, reverse engineer or create derivative services except where applicable law expressly permits it.

9. Privacy and data protection

JobTek handles personal data as described in the Privacy Policy. Where JobTek processes personal data on your behalf, the Data Processing Addendum applies. You remain responsible for your own lawful basis, privacy notices, retention choices and responses to people whose data you control.

10. Third-party integrations

JobTek can integrate with services operated by other organisations. Depending on your plan and configuration, these may include Meta services, Stripe, PayPal, GoCardless, Xero, QuickBooks, Sage, FreeAgent, Google Maps Platform, DVLA vehicle enquiry services and identity providers. You authorise JobTek to exchange the information needed to operate each integration you enable. Your use of a linked service is also governed by that provider's terms and privacy information. JobTek is not responsible for a provider's acts, service availability or changes outside JobTek's control.

11. JI Assist

JI Assist is an optional decision-support feature that helps you and your team review and process enquiries. When you choose to use it, relevant enquiry content, attachments and selected account records may be sent to OpenAI or Microsoft Azure OpenAI for analysis. Generated output may be incomplete or incorrect and must be reviewed before it is relied upon or used. JI Assist does not make binding decisions, send replies or perform proposed account actions until you or someone in your team reviews and confirms them.

12. Availability, support and maintenance

JobTek uses commercially reasonable efforts to keep the JobTek Services available and secure. Planned or emergency maintenance, third-party outages and circumstances outside reasonable control may affect availability. The Service Level Agreement describes availability and support targets for paid subscriptions. Signed-in users can find guidance at https://support.jobtek.com and contact support through the application or at support@jobtek.com.

13. Suspension and termination

JobTek may restrict or suspend access where reasonably necessary to protect the service or others, investigate suspected misuse, comply with law, address a material breach or respond to unpaid fees. Where practical, JobTek will explain the reason and give you an opportunity to remedy it. On termination, export, return and deletion of customer data are handled under the Data Processing Addendum and applicable retention requirements.

14. Warranties and liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, JobTek is not liable for indirect or consequential loss, or loss of profit, revenue, anticipated savings or goodwill. JobTek's total aggregate liability arising from the JobTek Services is limited to the fees paid for the affected services in the 12 months before the event giving rise to the claim.

15. Changes

JobTek may update the JobTek Services and these Terms. Material contractual changes will be notified through the website, application or email before they take effect where reasonably practicable. Continued use after the effective date constitutes acceptance; if you do not accept a material change, you may stop using and cancel the affected service.

16. Governing law

These Terms and disputes arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Contact

Email: info@jobtek.com

Support: support@jobtek.com and https://support.jobtek.com

Post: JobTek Ltd, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom.